Andrea Helpdesk
The entire pricing page

$0. Forever.

Self-host it. Own it. No per-seat fees, no per-ticket fees, no surprise upgrades. Andrea is GPL-3.0 — as free as the software you run it on.

Andrea Helpdesk
$0 / month
Billed never. Scaled infinitely.
  • Unlimited agents
  • Unlimited tickets
  • Unlimited customers
  • Unlimited knowledge-base articles
  • Email + IMAP across unlimited inboxes
  • SLA + escalation rules
  • Customer portal with magic-link sign-in
  • Slack + browser notifications
  • Monthly reporting
  • Dark + light themes
  • REST API
  • All future releases
Licence: GPL-3.0. Commercial use permitted.
Get it on GitHub
Just the one card.
Andrea
$0 × any agents
= $0 / month, every month.
Typical SaaS helpdesk
~$49 × your team
= a growing invoice every time you hire.

Numbers are approximate and vary wildly by vendor and plan tier. The point isn't the exact figure — it's the shape of the curve.

Short, honest answers.

Why is it free?

Because the per-agent SaaS model is a tax on growing teams, and tickets contain data that really shouldn't leave your servers. Andrea is GPL-3.0 and built to stay that way.

Are premium features coming?

Not today. The full feature set ships in the open-source build. If a hosted tier ever arrives, it will be an add-on — not a carve-out from what you see here.

Can I get commercial support?

There's no paid support offering yet. For now the fastest way to get help is a GitHub issue. If a support SLA becomes useful enough for people to pay for, we'll offer one.

Can I use it commercially?

Yes. GPL-3.0 permits commercial use. You can run Andrea inside your company, charge your customers, and modify the code. You must share your modifications under the same licence if you distribute them.