What you see here is what ships. No "Pro tier" paywalls, no locked-down free plans, no "contact sales for this one". Just a single PHP application with a generous feature set.
Multi-channel intake, clean threading, and the little things that make a busy queue bearable.
No custom SMTP protocol, no proprietary connector. Point Andrea at an IMAP inbox and it threads replies the way RFC 5322 intended.
Articles live beside the ticket queue. The same search bar spans both — agents and customers find the same answers in the same place.
A customer clicks a link in their inbox and lands in a clean portal. No account creation, no password resets, no login page fatigue.
Keyboard-first workflow, a rich editor, sane notifications, internal chat, and a dark mode that ships with the product.
Agents can talk inside Andrea instead of scattering context across another hosted chat product.
Andrea is online-first, installable, and can send Web Push alerts without caching sensitive ticket data offline.
Role-based access, signed download URLs, and validated uploads. You can read every line of the code that handles your customers' messages.
The operational pieces you actually need, without a marketplace full of half-working plugins.
Andrea is GPL-3.0. Fork it, patch it, extend it. If you build something useful, send a pull request — we'd love to see it.
The short answer
No per-agent tiers, no feature gating, and no sales call just to find the number. The pricing page is the easy part.
